Rules

Terms and Conditions

Please read this document thoroughly. By using the services of Lucky Cat Casino, you accept the following terms, which form a binding agreement between you (referred to as the "Player") and Lucky Cat Casino.

If any clause is found invalid, the remaining terms remain enforceable.

Lucky Cat Casino’s Privacy Commitment

At Lucky Cat Casino, your privacy matters. We are dedicated to protecting the personal information of both visitors and registered users. This Privacy Policy outlines how we collect, use, and protect your data to ensure a safe and effective experience. Please read this policy carefully before providing any personal information.

Protection of Minors

Lucky Cat Casino is not intended for individuals under 18 years of age. Anyone below this age is strictly prohibited from using our platform or services.

What Information Do We Collect?

We collect information provided during account registration and while you interact with our website. This includes:

• Email address
• Password
• Date of birth
• Full name
• Phone number
• Residential address (city, state, postal code, country)
• Referral or promotional source

We also collect data during site visits to help improve our platform’s performance and tailor your experience.

Email Communications

We may send promotional emails featuring offers, products, or services we think you might like. If you wish to opt out, you can contact us anytime to update your preferences.

SMS Notifications

Occasionally, we may send text messages regarding exclusive promotions or services. To stop receiving SMS communications, just let us know.

Updating Your Information

If you need to update personal details like your phone number, address, or password, please reach out to our support team at 1-888-290-1424. You may be required to verify your identity or provide additional documentation to confirm account ownership.

Use of Cookies

We use cookies to personalize your experience and monitor activity on our site. This data helps us improve functionality and tailor services to your preferences. You can adjust your browser settings to manage or disable cookie usage at any time.

Browser and Technical Data

When you visit Lucky Cat Casino, we automatically collect your IP address to deliver content properly. We also gather information about your operating system, browser type, and how you arrived at our site to optimize the user experience.

Data Security

Your personal information is stored in secure systems with restricted access. Credit card data is used solely for processing transactions and is protected by SSL (Secure Sockets Layer) encryption during transmission.

Most modern browsers support SSL. If yours does not or you prefer not to submit payment information online, you may call us at 1-888-290-1424 to process deposits manually.

Sharing and Disclosure

Lucky Cat Casino does not sell or share your personal data for commercial gain. However, we may disclose information under the following conditions:

• In response to lawful legal requests
• To enforce our Terms and Conditions or protect our property
• When engaging third-party services for operational or promotional purposes

Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their privacy policies directly.

Policy Updates

We may update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Revisions will be posted on this page. Continued use of our services implies acceptance of the updated policy. For significant changes, we will provide advance notice and the option to decline new data practices.

Responsible Gaming at Lucky Cat Casino

At Lucky Cat Casino, your enjoyment and well-being are our top priorities. We are committed to providing a safe, fair, and responsible gaming environment for all our players. While online gaming is a form of entertainment for most, we recognize that it can become a problem for some individuals. Our goal is to help you play responsibly and stay in control.

Our Commitment

We actively promote responsible gaming by:

• Offering tools to help manage your play
• Preventing underage gambling
• Training our staff to identify and assist at-risk behavior
• Providing access to resources for problem gambling

Know the Game. Know the Risks.

Gambling should always be seen as entertainment — not a way to make money. Before you play, keep the following in mind:

• Set a budget and stick to it
• Never chase your losses
• Don’t gamble when upset, tired, or under the influence
• Take regular breaks
• Balance gambling with other activities in your life

Player Protection Tools

We provide several features to help you maintain control of your gaming:

• Deposit Limits – Set daily, weekly, or monthly caps on how much you can deposit
• Session Limits – Track your play time and receive reminders
• Cool-Off Periods – Temporarily suspend your account for a short break
• Self-Exclusion – Take a longer break from gaming by excluding yourself for 6 months or more

To activate any of these tools, please contact our support team at 1-888-290-1424 or email us at [email protected].

Preventing Underage Gambling

Lucky Cat Casino strictly prohibits access to anyone under the age of 18. We take active steps to verify age and encourage parents to:

• Use parental control tools (e.g., NetNanny, Qustodio)
• Keep login credentials secure
• Monitor device usage

Are You at Risk?

Ask yourself the following:

• Do you gamble to escape problems or stress?
• Have you lied about how much time or money you spend gambling?
• Do you feel guilt or regret after gambling?
• Have you ever borrowed money to gamble?

If you answered yes to any of these questions, you may be developing a problem. Please consider seeking help.

Get Help

If you or someone you know is struggling with gambling, support is available. Contact any of the following professional organizations:

• Gamblers Anonymous
• BeGambleAware
• National Council on Problem Gambling (NCPG) – 1-800-522-4700 (24/7)

Play Smart. Stay Lucky.

We’re here to make your gaming experience fun, safe, and secure. If you ever feel that your gaming habits are becoming a concern, don’t hesitate to reach out. At Lucky Cat Casino, responsible gaming isn’t just a policy — it’s our promise.

Know Your Customer (KYC) Policy

Lucky Cat Casino

At Lucky Cat Casino, we are fully committed to maintaining the highest standards of security, player protection, and regulatory compliance. Our Know Your Customer (KYC) Policy is designed to prevent fraudulent activities, underage gambling, identity theft, money laundering, and other financial crimes.

This policy outlines the procedures we follow to verify the identity of our players and safeguard both our platform and our customers.

Why KYC is Important

KYC verification helps us:

• Confirm your identity
• Protect your account from unauthorized access
• Ensure compliance with anti-money laundering (AML) laws
• Prevent fraud and underage access
• Promote a safer and more transparent gaming environment

When KYC Verification Is Required

You may be asked to complete identity verification in the following situations:

• Upon registering an account
• Before processing a withdrawal
• If suspicious activity is detected on your account
• When modifying account information
• To comply with regulatory or licensing requirements

Required Documents

To complete KYC verification, you may be asked to provide one or more of the following:

• Proof of Identity: Valid government-issued ID (passport, driver’s license, or national ID card)
• Proof of Address: Utility bill, bank statement, or official document dated within the last 3 months showing your full name and residential address
• Payment Verification:
  • Copy of the front and back of the credit/debit card used (with sensitive information partially masked)
  • Screenshot or confirmation of e-wallet or crypto wallet ownership (if applicable)

How to Submit Your Documents

You can securely submit your verification documents by emailing our customer service team at:

📧 Email: [email protected]
📞 Phone: 1-888-290-1424

All documents are handled with strict confidentiality and stored securely in compliance with data protection regulations.

Verification Timeline

Our team strives to review and approve all verification documents within 24–72 hours. Delays may occur if additional documentation is needed or if submitted files are unclear.

Account Restrictions During Verification

Until verification is completed, the following restrictions may apply:

• Limited deposit or withdrawal capabilities
• Temporary account suspension
• Access to certain games or promotions may be restricted

Privacy and Security

All personal and financial information collected as part of the KYC process is encrypted and stored securely. We do not share your data with third parties except as required by law or licensing authorities.

Need Help?

If you have questions or need assistance with the verification process, our support team is here to help:

📧 Email: [email protected]
📞 Phone: 1-888-290-1424

By registering and using Lucky Cat Casino, you agree to comply with this KYC Policy. We appreciate your cooperation in helping us maintain a secure and responsible gaming environment.

Anti-Money Laundering (AML) Policy

Lucky Cat Casino

Lucky Cat Casino is committed to preventing any use of its platform for money laundering, terrorism financing, or other criminal activities. We operate under a strict Anti-Money Laundering (AML) Policy that aligns with global regulatory standards and industry best practices.

This policy outlines our procedures and responsibilities in identifying, monitoring, and reporting suspicious activities, while ensuring a secure and transparent gaming environment for all players.

1. Purpose

The purpose of this AML Policy is to:

• Prevent the use of Lucky Cat Casino for money laundering or terrorist financing
• Detect and report suspicious transactions in accordance with applicable laws
• Establish a culture of compliance and integrity within our operations

2. What is Money Laundering?

Money laundering is the process of disguising the origins of illegally obtained funds to make them appear legitimate. This often involves multiple complex transactions through various platforms, including online casinos.

Examples of money laundering may include:

• Depositing large sums without intention to play
• Multiple deposits followed by immediate withdrawals
• Using third-party payment methods
• Structuring transactions to avoid reporting thresholds

3. Customer Due Diligence (CDD)

We apply the following due diligence procedures to verify the identity of our players:

• Know Your Customer (KYC) checks upon registration or withdrawal
• Enhanced Due Diligence (EDD) for high-risk players or large transactions
• Ongoing monitoring of account activity

Players may be required to submit:

• Government-issued ID
• Proof of address
• Proof of payment method ownership

4. Monitoring and Reporting

Lucky Cat Casino uses advanced tools and trained staff to monitor transactions for suspicious activity. If suspicious behavior is detected, it will be:

• Investigated internally
• Documented with supporting evidence
• Reported to the relevant regulatory authorities when appropriate

Note: We are legally obligated to report suspicious transactions and may do so without notifying the player involved.

5. Payment Restrictions

To ensure transparency and traceability:

• We do not accept third-party deposits or withdrawals
• Transactions must match the name on the player’s registered account
• Withdrawals are only processed after full verification
• Cryptocurrency transactions follow blockchain compliance checks

6. Record Keeping

All records related to customer identity, transactions, and communication regarding AML concerns are securely stored for a minimum period as required by law.

7. Employee Training

Our staff receives ongoing AML training to recognize red flags, handle verification processes, and escalate suspicious activities to the appropriate channels.

8. Cooperation with Authorities

Lucky Cat Casino fully cooperates with law enforcement agencies and regulatory bodies. We are committed to providing any required information or documentation to support criminal investigations or regulatory reviews.

9. Player Responsibility

By using our services, players agree to:

• Provide accurate and truthful information
• Use their own payment methods
• Cooperate with any AML-related verification procedures

Failure to comply may result in account suspension or closure, and the forfeiture of funds.

Contact Us

If you have questions about our AML Policy or need assistance with verification, please contact us:

📧 Email: [email protected]
📞 Phone: 1-888-290-1424

At Lucky Cat Casino, your trust and security are our top priorities. We thank you for supporting our efforts to maintain a safe and lawful gaming environment.

Collusion, Fraud, and Criminal Activity Policy

Lucky Cat Casino

At Lucky Cat Casino, we maintain a strict zero-tolerance policy toward any form of collusion, fraud, or criminal behavior. To protect the integrity of our platform and the safety of our players, we monitor all activity and enforce these rules rigorously. Any attempt to deceive, manipulate, or abuse our systems will result in immediate and permanent action.

1. Collusion

Collusion refers to any cooperative action between players intended to gain an unfair advantage. This is strictly prohibited across all games, especially in multiplayer formats such as poker.

• Sharing cards or game information with another player
• Signaling or communicating strategies during gameplay
• Using multiple accounts to play at the same table
• Teaming up to manipulate game outcomes

Consequences: Accounts involved in collusion will be permanently closed, and any winnings may be confiscated.

2. Fraud

Fraud is any deliberate act intended to deceive Lucky Cat Casino or other players for personal gain.

• Using stolen credit cards or unauthorized payment methods
• Chargeback abuse
• Identity theft or providing false documents
• Attempting to withdraw funds from another player’s account

Consequences: Any fraudulent activity will result in account suspension or closure, reporting to relevant authorities, and possible legal action.

3. Criminal Activity

Criminal activity includes, but is not limited to:

• Money laundering
• Financing of terrorism
• Use of the platform for illegal financial transfers
• Attempted hacking or manipulation of software or systems

Lucky Cat Casino cooperates fully with local and international law enforcement agencies and regulators. Any suspicious or criminal behavior will be investigated and reported immediately.

4. Account Monitoring and Investigation

• All player activity is monitored using advanced fraud detection systems
• Unusual betting patterns or suspicious behavior are flagged for manual review
• We reserve the right to request additional verification at any time

5. Player Responsibilities

As a player, you agree to:

• Use only your own account and personal information
• Play fairly and honestly
• Never share your account or login details
• Refrain from any unauthorized or suspicious behavior

6. Consequences of Violation

• Your account may be suspended or closed without notice
• Funds, winnings, or bonuses may be forfeited
• Your information may be shared with payment processors, regulatory bodies, or law enforcement
• You may be permanently banned from the platform

Report Suspicious Activity

If you suspect that another player is engaging in dishonest or suspicious behavior, please notify us immediately.

📧 Email: [email protected]
📞 Phone: 1-888-290-1424

All reports are handled with confidentiality and professionalism.
Lucky Cat Casino is committed to fair play, secure transactions, and a trusted gaming experience. By using our services, you agree to comply with this policy and help us uphold the highest standards of integrity.

Deposit Policy

All deposit transactions at Lucky Cat Casino are subject to review. We reserve the right to approve, reject, or reverse any deposit at our sole discretion.

1. Payment Method Restrictions

Each credit card, e-wallet, or electronic payment method may only be linked to a single Lucky Cat Casino account. All cards and digital wallets must be registered under the name of the account holder. Using third-party payment methods requires prior approval and documentation.

2. Location-Based Payment Options

Deposit options vary by location. Visit the Banking section of our site or contact Customer Support at [email protected] or call 1-888-290-1424.

3. Fraudulent Activity

Misuse of payment methods is prohibited and may result in civil or criminal charges. Winnings tied to fraudulent transactions will be forfeited.

4. Credit Card Statements

Due to third-party processors, billing descriptors may vary. For unrecognized charges, contact [email protected].

5. Processing and Hold Times

Credit card and e-wallet deposits may have a 10-business-day hold before withdrawals. Verification may be required.

6. Currency and Account Balance

Transactions are processed in USD. If using a different currency, contact support before depositing.

7. Deposits Outside the Cashier

Deposits outside the standard system are not auto-credited. Contact support to apply funds.

8. Responsibility and Errors

We are not liable for failed deposit attempts. Mistaken credits must be reported immediately. Pending bets may be canceled if balances are adjusted.

9. Fees and Coverage

We cover fees for person-to-person transfers of $300 or more. We are not responsible for:

• e-wallet funding fees
• e-wallet provider transfer charges
• Bank charges like cash advance or overdraft fees

10. Third-Party Processing and Policy Changes

We are not liable for issues with third-party processors. Deposit methods may change without notice. Our deposit policy overrides any conflicting staff communication.

11. Legal Compliance

It is your responsibility to understand and follow your local laws before depositing or playing.

12. Bitcoin Payments

All crypto wallet addresses must be new and unused. We reserve the right to reject reused addresses.

Withdrawal Policy

At Lucky Cat Casino, we’re committed to processing your withdrawals efficiently and securely. Please review the following guidelines before requesting a payout.

1. Payout Schedule

Withdrawal requests are accepted Monday through Friday only.

2. Credit Card Deposits

Credit card deposits are subject to a 10-business-day hold. To withdraw, submit:

• Signed credit card authorization form
• Government-issued photo ID
• Clear copies of both sides of the card used

For more info, call 1-888-290-1424.

3. Authorized Payouts

Withdrawals are issued only in the name of the account holder. For third-party recipients, a signed authorization form and ID are required.

4. How to Request a Payout

Request payouts via live chat or phone. Email requests are not accepted. Provide both your account number and password to avoid denial.

5. Processing Conditions

• All rollover requirements must be met
• All required documents must be verified
• Final approval by management is required

Note: A request does not guarantee approval.

6. Fund Availability

Your account must have sufficient funds for the payout to be processed.

7. Verification Requirements

Additional documents may be required, including:

• Photo ID
• Utility bill
• Credit/debit card copies

8. Accuracy of Information

Outdated or incorrect payment details may incur a minimum $50 fee for redirection.

9. Transfer Timeframes

• Person-to-person: 48–72 hours
• Other methods: 10–14 business days
• Additional holds may apply based on your deposit method

10. Changes and Modifications

Withdrawal methods may change. Requests can be modified before processing, but once processed, no changes are allowed.

11. Terms and Conditions

• Withdrawal limits and fees may change without notice
• Non-cashable bonuses will be removed upon withdrawal
• Free check payouts: Account must be 30+ days old, have no payouts in the last 30 days, retain 20% balance, and show regular play
• Free check withdrawals are for recreational players only

12. Fraud Prevention

Lucky Cat Casino may delay, deny, or reverse payouts if fraudulent activity is suspected.

13. Weekly Withdrawal Limits

Maximum withdrawal: $4,000 per 7-day period. Management may reduce this limit at any time.

14. House Rules

Internal policies override any conflicting staff statements, written or verbal.

15. Rollover Requirements

• Deposits without bonuses require a 1x rollover
• Bonus deposits follow specific rollover terms